Choose a few times that work best for you: Simply choose date & time option(s) that fit your schedule. Read honest and unbiased product reviews from our users. No prior assembly is necessary before use. and the comfort built will stop running when temp is met. With a BTU rating of nearly about 35,000, this stove has the ability to produce heat to cover a house, room or apartment of 1500 square feet, this pellet is all you need for your winter. It has adjustable exhaust and heat fan so you can adjust the flame to suit better the burn rates of the pellets you are using. This high score is indicative of higher satisfaction rates for all would-be users. Ace . PLEASE READ THESE BETA TEST PROGRAM TERMS BEFORE PARTICIPATING IN THE BETA TEST PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. We are here for you. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Beta Test Program shall be resolved exclusively through confidential, final, and binding arbitration. Discount reflected in cart. This is due to it being very portable and compact in size. ft heating coverage Please call 800-345-6007 option 1, then option 2 at your earliest convenience. Delivery is limited to the members residence, which must be within the local Participating Beta Test Program Retailers delivery service area. We are sorry to hear you are having trouble. Directions don't really explain what all the settings specifically do. Until this issue is fixed I would look at a different stove! Very quiet. Limited Time Only! Find helpful customer reviews and review ratings for Castle Serenity Stove 12327 Wood Pellet with Smart Controller at Amazon.com. However, it is way cheaper and affordable compared to US Stove Pellet Stove. Also, the controller can adjust the temperature of this pellet stove according to the degree of heat needed. Heats our apartment on the lowest setting. If you purchase a Beta Test Program membership but are ineligible for the Beta Test Program at the time of purchase because you do not reside in the delivery service area of a Participating Beta Test Program Retailer, you may elect to terminate your membership for a refund of your membership fee. This stove has been amazing! This wood pellet stove has a thermal efficiency of 69.8% which is pretty average for a good quality pellet stove. This is due to the fact that it occupies a comparatively small space. You are thus strongly advised to undertake independent research before making a purchase. This item: Castle Serenity Stove 12327 Wood Pellet with Smart Controller $1,199.00 2" Outside Air Kit for Pellet Stoves. Valid in-store & online. Further to these, the ignition mechanism also requires minimal attention. Thats because the item may run out of stock or experience a spike in price. The unique design makes the Serenity Stove the easiest cleaning pellet stove on the market. Glad to know you are able to fix it, however, if in the event you are not able to, this is when you would need to get a repair person out to the home to fix it for you. I wouldn't even give it one star. We would all the more be glad to receive your expression of interest and respond to it soonest possible. Taxes: You are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Beta Test Program and the purchase of your Beta Test Program membership. Or, just use manual to to the stove on and off when you want. Instructions on how to setup presence detection within Home Assistant. But not with an Alexa or whatever. Only problem is it can get too hot in my small 900 sq ft home! How To Clean A Vornado Air Circulator Fan Like A Pro!! When we got into the house, thermostat reached 97F, even though preset temperature was 80F. The flames it produces are very hot. Ah Lithium-Ion Compact Battery 2 pc, get a DEWALT Bare Tool I have 2 pellets stoves, 1 is a comfort built and the other is the serenity. This stove is not programmable like a thermostat. This Castle pellet stove is made using steel, both inside and outside the body. Buy a Little Giant King Kombo Fiberglass Reinvent the way you heat your home with Castle's Serenity wood pellet stove and new Smart Controller. (2024628) FREE. Beta Test Program memberships expire one year from the date of purchase unless sooner terminated as provided in these Beta Test Program Terms. winter is almost over and stove was used 5 times . It uses a Premium Brand Ash Vacuum to separate the contacts whenever the switch is engaged. Please contact Customer Service if you should need any assistance at 800-345-6007 option 1, then option 2. Our replacement Castle igniter for part number 720307 measures 5-15/16 length x 3/8 diameter and comes with a full one year warranty. We are sorry to hear you had a bad experience with your Castle Serenity Pellet Stove. Free Assembly & Delivery on grills & grilling accessories totaling $399+ If we materially reduce Beta Test Program benefits, we will offer you the option of terminating your Beta Test Program membership and receiving a refund of your membership fee. Plus, if youre looking for practicality, style, and affordability in one place, then the Castle 12327 is a choice worth considering. These materials include stainless steel and Aluminum. Called again, lengthy troubleshoot only to say yes must be the switch. I plan to purchase 2 more as soon as they are back in stock and Home Depot offers me another great interest-free loan! Get your products on-time or before the estimated delivery date. I recently bought a house with this stove, but do not have the remote. The Smart Controller allows you to choose manual, thermostat and weekly operational modes to heat your home on your schedule. auger failed in first night of use, woke up to cold house, unit wouldnt work again. Had it for about 5 years now. All deliveries are placed at the property enterance. Website Provided by Megaphone Designs. It's already on a programmable thermostat but I want to be able to take advantage of Geofencing. That means that its overall design is devoid of any clumsiness. Any reference to the term "including" means "including, without limitation." Auger quit working. On the whole, this appliance is long-lasting and quite reliable. All these factors earn it a score of 4 stars out of the possible 5 stars. If, however, you have vaulted ceilings in the space you are trying to heat, it may not heat as desired due to the high ceilings, as heat rises. Discount shown in cart. These harsh weather months are usually characterized by extremely low temperatures (Below zero degree), fall of snow, loss of foliage, and diminished outdoor activities. Staying inside your home or apartment is not easy during this freezing cold either. If you have any questions regarding the Beta Test Program or your Beta Test Program membership, please contact Ace Customer Care at 888-827-4223. It looks great and heats amazingly well. Stove does what I expect. We are still out the money. Excludes Char-Broil. (2028275) FREE. When it works it is nice and heats up our basement family and even the whole basement nicely. It also means that on the whole, the process of triggering the appliance to discharge its roles is simplified. reflected in cart. Consequently, the Castle serenity wood pellet stove has a burn time of 12 hours when on low setting and a burn time of 24 hours when on high setting. By purchasing a Beta Test Program membership, you are certifying that you meet all eligibility criteria. Works well and produces good heat. Warranty Terms. Free delivery is subject to Aces Customer Services policies regarding. ACE REWARDS PLATINUM PROGRAM BETA TEST TERMS AND CONDITIONS. They had this offer for businesses. We started out by examining the detailed specifications of the product from the Amazon website. It is very compact in size. It is very tough for normal people to deal with this kind of harsh environment scenario, thats why naturally almost every person opts to stay indoors. The order must be placed before 6pm local time on a day when the Participating Beta Test Program Retailer is open to be eligible for next business day delivery. It also allows the room occupants to perceive as much glow as they can. It's good for the ambience and an occasional burn. We must be able to remove your products without disassembling them. I am glad that Customer Service was quick to respond and with the Warranty, the part was covered. Without limiting the foregoing, you acknowledge and agree that Ace may make any product or service that incorporates the Feedback and/or otherwise exploits the Feedback in any manner Ace deems appropriate. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Free Priority Shipping On Orders over $35*Priority Shipping On Parts and Accessory Orders in the Continental U.S. Only. Its design is very ergonomic and efficient. Top quality replacement igniter element assembly for Ardisam Castle Serenity pellet stove models. The following benefits are available to Beta Test Program members: From time to time, Ace may, in its sole discretion, add, eliminate, or modify Beta Test Program benefits. Oversized, large or heavy items excluded. Instant Savings are valid through date advertised. The vacuum switch is a special kind of switch that is enclosed in an evacuated envelope. Each corner of the room may hence be impacted. FREE for Ace Rewards Members on Orders $50+ Sign In/Join Now. This means several things. I will forward this feedback on to the Customer Service team to ensure we handle appropriately going forward. For any replacement parts, please visit Ardisam.com, the parent company of Castle Pellet Stoves. Valid from The staff at Nixa Hardware & Seed would like to thank you for your continued loyalty. B) Stove was powered up twice during the month of September in Pocono Mountains, Pennsylvania. Extra $ off for Ace Reward Members (Instant Savings): Ace Rewards Instant Savings amount is available to Ace Rewards members who are logged into acehardware.com (and have previously linked their Ace Rewards account). The switching mechanism of this appliance comes in the form of a hopper and a vacuum. Keeps my 1000 sq. It, therefore, deserves this perfect score of 5 stars out of the possible 5 stars. Reinvent the way you heat your home with Castle's Serenity wood pellet stove with Smart Controller. As other reviews mentioned there is not a thermostatic control that will shut down the stove when at temp. select DeWalt Mower Kits, Get Leaf Blower Kit FREE Cashiers are cleaning and disinfecting their stations at regular intervals, multiple times per day, and washing their hands often. Secondly, it brings about a higher return on the value of the amount invested. Works awesome, used in basement as supplemental heat. Trimmer Kit (7015126), get one Milwaukee M12 2.5Ah Lithium-Ion Battery Pack You do not pay anything extra and your purchase helps support our work. Reinvent the way you heat your home with Castle's Serenity wood pellet stove and new Smart Controller. Quality & Affordable Replacement Service Parts To Repair The Castle Serenity Pellet Stove. Check out our video below to learn more about igniters. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Must add both items to cart to receive offer. Please contact our customer service team for warranty and technical support at 800-345-6007, option 1, then option 2. Buy Not for 150 bucks. All you need to do is follow the instructions given in the manual, and you are good to go. Must add both items to cart to receive offer. I fix the stove myself. Please contact Customer Service if you have any questions or should need any assistance at 800-345-6007 option 1, then option 6. Lithium-Ion Battery Pack (2827590) free. I have been using the Serenity pellet stove for the past three weeks, trying different pellet brands and types to see what works best. Prices and availability of products and services are subject to change without notice. This simply means that the right instructions may be fed into the system. The Smart Controller allows you to choose manual, Not all merchandise is eligible for delivery from all Participating Beta Test Program Retailers. Buy Milwaukee M18 bare tools Chainsaw (7010217) These harsh weather months are usually characterized by extremely low temperatures (Below zero degree), fall of snow, loss of foliage, and diminished outdoor activities. Safer than a wood burner in my opinion and less mess as well. The vacuum switch is a special kind of switch that is enclosed in an evacuated envelope. If you would like help with the settings on your stove and have questions about the operation/installation, please contact our customer service team at your earliest convenience. No prior assembly is necessary before use. Can't control the temp. Youre about to learn all about it in the Castle 12327 Serenity Wood Pellet Stove Review! Thank you for your interest in participating in Ace Hardware Corporations beta test of Ace Rewards Platinum, a new membership program available for purchase by eligible Ace Rewards program members. Use the Klarna App or log in on klarna.com to make your monthly payments. The fee is determined at checkout.Handling Fee may be applied based on order quantity. There were no pipe leaks, all pipe joints were treated with high temperature silicone, but there was a distinct smell of burnt plastic/paint. Lord, I must be getting old I have no idea. It is also the most durable item of its kind that is available. TO THE FULLEST EXTENT PERMITTED BY LAW, THE MAXIMUM LIABILITY OF ACE, ITS AFFILIATES, ITS RETAILERS (INCLUDING THE PARTICIPATING BETA TEST PROGRAM RETAILERS) AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES FOR DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE, ARISING FROM THE BETA TEST PROGRAM, YOUR MEMBERSHIP IN THE BETA TEST PROGRAM (INCLUDING TERMINATION OF YOUR MEMBERSHIP), OR ANY GOODS OR SERVICES RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, SHALL NOT EXCEED THE FEE YOU PAID TO PURCHASE YOUR BETA TEST PROGRAM MEMBERSHIP. You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Castle Serenity offers an amazing BTU rating of 35,000 that makes this unit powerful enough to produce enough heat for a 1500 square feet house, room, or apartment. offer. Heats up quickly and regulates based on settings I used. YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE BETA TEST PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. It is indeed, a worthy possession., The controls were a bit intricate. As with any Castle Pellet Stove, you'll experience affordability, style, and practicality. both items to cart to receive offer. After coming back here I realized thats what you got. This company really needs to take this product off the shelf and fix these issues! IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY. So, read this full in the detailed review of Castle Serenity Pellet Stove. It does bought from homedepot great store bad product. Thats because they are subject to change depending on the prevailing socio-economic conditions. Let us know if we can assist you. Thats because it may be pre-set to operate independently at a later date. Reinvent the way you heat your home with Castle's Serenity wood pellet stove with Smart Controller. No problem give us a ring. The lower auger bearing lasts about a month. Ardisam Inc. is a manufacturing company that provides coverage of one year against the Castle serenity wood pellet stove. . The product comes with 5 different heating levels which you can set up using either the manual mode, the thermostat mode, or a weekly operational mode. It is also pretty effective in dealing with smoke and exhaust. Any relief awarded cannot affect other Beta Test Program members. Other than the heat generated, this appliance is also pretty effective. Two drawbacks: the more complex you make something, the more prone to failure it becomes.. 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Honest and unbiased product reviews from our users the estimated delivery date these, ignition... Advised to undertake independent research before making a purchase LAWS APPLY to you, or... The right instructions may be applied based on order quantity plan to purchase 2 more soon! Started out by examining the detailed specifications of the room occupants to perceive as much glow as can! Spike in price do not have the remote # x27 ; s wood... Aces Customer Services policies regarding with this stove, but do not the. Used in basement as supplemental heat delivery Service area this feedback on to the stove when at temp these APPLY... The Smart Controller allows you to choose manual, and practicality before the estimated delivery date klarna.com make... Is also the most durable item of its kind that is available pretty effective with a full year. Prices and availability of products and Services are subject to Aces Customer policies... Bought from homedepot great store bad product checkout.Handling fee may be applied on! Of this appliance is also pretty effective in dealing with smoke and exhaust complex you make something, the can! Change depending on the market 12327 Serenity wood Pellet stove on the whole nicely. Stove with Smart Controller $ 1,199.00 2 & quot ; Outside Air for... Services are subject to Aces Customer Services policies regarding up to cold,! These LAWS APPLY to you, SOME or all of the castle serenity pellet stove app DISCLAIMERS,,... Way cheaper and affordable compared to US stove Pellet stove models questions regarding Beta... Because the item may run out of stock or experience a spike in price thats what got... 1, then option 2, lengthy troubleshoot only to say yes be. Be pre-set to operate independently at a later date what you got Pellet. Ignition mechanism also requires minimal attention unless sooner terminated as provided in these Beta Test Program or your Test. Take this product off the shelf and fix these issues, deserves this perfect score of 4 out. The prevailing socio-economic CONDITIONS in size feedback on to the Customer Service team to ensure handle! Heat needed was quick to respond and with the warranty, the parent company of Serenity... Making a purchase how to setup presence detection within home Assistant we into! Including, without limitation. number 720307 measures 5-15/16 length x 3/8 diameter and comes with full... Clean a Vornado Air Circulator Fan Like a Pro! is a kind. Read this full in the manual, and you are certifying that you meet all eligibility.... Staying inside your castle serenity pellet stove app on your schedule US stove Pellet stove, you are good to.! Add both items to cart to receive offer to Clean a Vornado Air Circulator Fan Like a Pro! comparatively... Or LIMITATIONS may not APPLY quick to respond and with the warranty, the ignition mechanism requires! 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