If setting up a static IP address, enter the required information into the , , and fields. Review the Content History tab and Comments section under the receiver settings in Unity to determine which program on the player is encountering error 34. Verify the date and time settings on the player are correct by accessing the . Maximum reliability - continues playing content in the event of internet disruption. Press the button to return to the menu; press the button until is selected and press the button. Fully licensed with no ads or interruptions. Mood Media licenses do not cover other sources of music. During the player activation process, you will be asked to provide a Pandora account or create a new one; you can decide at that time what will work best for you. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If these settings display "Unavailable", the player has failed to connect to the WiFi network; have the client review the WiFi settings saved to the player and re-enter the password if necessary. It does not store any personal data. Music experts, digital artists, content creators and customer service champions all driven to bring a fresh perspective to every Customer Experience we design. Mood Media is the world's leading in-store media solutions company dedicated to elevating the Customer Experience. All connections to the ProFusion are initiated by the ProFusion itself and not by the update server. Brasil / Espaol Verify heartbeat server status, check firewall to confirm local network allows heartbeat URL. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Download Music Player : Mp3 Player and enjoy it on your iPhone, iPad and iPod touch. Manage your music with ease. 1) Login to My Account at pandora.moodmedia.com.2) Select "My Subscriptions. Verify proxy address/username/password on the player for accuracy and correct as needed. LinkedIn sets the lidc cookie to facilitate data center selection. It is 100% secure and does not interfere with other network processes. Instructions on how to view and change network settings on the player can be found in the Features Guide starting at page 10. You also have the option to opt-out of these cookies. In-store Media Solutions to help you connect with your customers, enhance your brand image and grow your business. Allow the player one or two minutes to retrieve network info before testing the connection again. This usually occurs when all programs are swapped on a player, and the update that will load the new programs was incomplete or skipped entirely. : Heartbeat - server port on is blocked (Timeout). MyMOOD Control Site Test Credentials Verify DNS is configured properly on the proxy server and correct as needed. : This is related to a warning that DNS is not configured. Go to the Login section of pandora.moodmedia.com. Instructions on how to view and change network settings on the player can be found in the User Guide starting at page 14. The ProFusion iS player pulls its music stream directly from iHeartRadio's servers and requires the use of a standard iHeartRadio account for music playback. We have you covered with easy, personalized, and fully licensed background music for your business. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click like on a video. Connect a formatted USB flash drive to an available USB port on the back panel of the ProFusion iS. Unlike the ProFusion iO, the initial setup for the ProFusion iS Pandora is done entirely from the front panel of the player. If messages are still heard on the incorrect zone, verify the player's messaging settings in Unity. The public/private mix keys the Mix Pro player has doesn't have access to the Mix account assigned to the device. To update the payment method on a subscription with an active or with a past due status: 1. Abstract. If the front panel display remains blank or illegible after power cycling, proceed to RMA the player. Harmony Music - My music isn't changing/updating, Harmony Music - How to set the player up on WiFi. Press the button. We have you covered with easy, personalized, and fully licensed background music for your business. Current configuration requires valid DNS server. Managing your in-store media has never been easier, smarter, and more affordable. Mood Media will replace defective media players at no cost during this 12-month period. Ordering Pandora for Business is done on our online store here: Yes, you will need a free Pandora account to use the Pandora for Business service. The ProFusion iS Pandora does not have a control site. The client may have their audio cables switched to play their schedules in the opposite zones by mistake. These cookies ensure basic functionalities and security features of the website, anonymously. These cookies are set via embedded youtube-videos. Dial-up and ISDN connections are not supported. Verify that client intends to use a proxy server; if so, verify proxy address on player for accuracy, verify that proxy is online and accessible. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. This error indicates that the update disc inserted is not intended for the player. In many cases player issues can be resolved over the phone. We create greater emotional connections between brands and consumers through the right combination of Music, Messaging, Digital Signage, Scent, and AV System Solutions. But opting out of some of these cookies may affect your browsing experience. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Analytics" category . Analytical cookies are used to understand how visitors interact with the website. When error 33 is encountered, music playback will stop. When the SD card reaches its data capacity, the player will continue to re-write over the oldest data. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Verify DNS entry for accuracy and correct as needed. Verify the disc is free of scratches/smudges/dust. The ProFusion Support team can also reset these passwords via network update if needed. Alternatively, If broadcast has been enabled, you can access the ProFusion WEBUI at the following address by substituting your device ID where [DEVICEID] is shown here: https://profusion-[DEVICEID].local Power cycle the player. If the device record in Unity remains inactive, the player will eventually revert to "Machine Expired". Player fails to power on or complete startup, Front panel display is blank or illegible, Player is producing an unacceptable noise, Player continually shuts off during playback, Front panel displays "Please insert correct SD Card", Front panel displays "Denied permission to use this feature", Front panel displays "Incomplete Setup, Please Insert Update CD", Online control panel displays "We are currently experiencing issues ", Player fails to respond to commands from Mix app/website, Mood Mix Error: Connection Closed by Peer, Playback starts/stops at incorrect time(s), Playback stops for approx. It does not store any personal data. Managing your in-store media has never been easier, smarter, and more affordable. Have the client check the date/time on device and correct the time on the device. If visual playback is not restored after performing the steps above (and the source player is showing normal playback symptoms), proceed to dispatch a technician. This error is displayed when a streaming server domain name cannot be resolved - Pandora, Icecast, iHeart, Mix. Check the Message Playback menu on the Profusion iS to verify that messages are loaded. Widespread Pandora outages can be determined using. Cached files are kept until they are no longer needed for playlists and storage space is required for new content. Mood Media is the world's leading in-store media solutions company dedicated to elevating the Customer Experience. Engage your audience and sell more with enticing and informative visual solutions. Verify Ethernet cable is properly connected. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. When finished, press the button. Contact a CS supervisor with any questions related to this platform. This error is displayed when the proxy server cannot be reached. This error is displayed when the IP is blocked by the proxy server. 20-30 seconds and starts a new song, Music and messaging are playing from the incorrect zones, Audio is overlapping - "hearing two songs at once", Disc update in progress for extended period of time, Front panel displays "Update stopped, No error", Front panel displays "Update Finished, Status: Error 7", Front panel displays "Update Finished, Status: Error 32", Player configuration version displays "-1", send a configuration update via the network, ProFusion iS iHeartRadio network requirements, Test connection result: "Test Failed, Network Link Down", Test connection result: "Test Failed, Connection Error", Test connection result: "Authentication to Proxy Server Failed", Test connection result: "File Directory Error", Front panel displays "Service Temporarily Unavailable", Front panel displays "Connection to Pandora Not Ready", Front panel displays "DNS Error" or "Could not convert tuner.pandora.com", Front panel displays "Playing from Cache", Front panel displays "Authorization Error" or "Error Code: 6", Player still set to old Seattle FTP Server, Front panel displays "Error code: 28" or "NIF Lock", Mix - Front panel displays "Error code: 28" or "NIF Lock", How to reset Web UI Password for Pandora iS, Change Device Settings (Zone name, menu permissions, rotation type, update cycle), Change Update Type (CD / DHC-IP / Static-IP / Enable WiFi), Make custom program available to a company, Verify number of days to download a program, Set up an alternate address for delivery of discs, Home page (connection status, account info, what's new, getting started), 2 mono or 1 stereo (Mix Pro has 1 mono zone only), 0104-####-######## / white sticker on back of player, 1/8" headphone jack (web player), RCA (Mix Pro), 16 GB SD (Mix Pro only, used for hybrid mode and config files). Confirm that the green and yellow traffic lights (located on or near the Ethernet port of the client's network equipment) are illuminated and/or blinking. These cookies ensure basic functionalities and security features of the website, anonymously. Satellite Internet connections may not provide consistent playback, especially when a dial-up "upstream" connection is used. ProFusion iS provides total control over what your customers hear and see. : Proxy - IP address is a multicast class (). These cookies are set via embedded youtube-videos. If the player is configured for network updates, review connectivity status in Unity and run a Test Connection, A 6-digit lock code should appear on the front panel display. User Guide Visit, If your business has more than 20 locations, please contact, http://www.pandora.moodmedia.com/sign-up/, http://www.pandora.moodmedia.com/licensing, Pandora for Business account exclusively through Mood Media (created during sign-up), Mood media player specifically configured for Pandora for Business (purchased with subscription during sign-up), Pandora.com account (if you don't already have one, you will be prompted to create one during the activation process of your Mood media player), Broadband connection with a wired (Ethernet) or Wi-Fi connection (Wi-Fi can be configured after initial hard-wired setup or with the Mood Controller app), Computer with Internet access for the activation process (must be connected to the same network as the Mood media player), Audio speakers and amplification equipment (Mood media player requires RCA audio input, see our. PROTECT, PEAK, PWR). Verify that the player is properly associated to the correct user in the Mix admin control site (should be displayed as Device ID ######-1). Please note that this does not mean that the exact same song will be playing at the exact same time in all locations; this simply means that music related to a given station will be played to create a consistent experience in all of your locations. Verify DNS is configured correctly. Remove the power cable from the back of the player for 30 seconds. Your browser will display a security warning, however it is safe to answer the security warning and proceed to the site. Verify that the player is not currently set to its Custom Audio Schedule via the , Return the player to the Default Schedule via the , This error may indicate that content has not finished downloading for the newly added program(s) scheduled for playback. : Secondary DNS is not responding (). This error is displayed when no DNS can be reached. : Heartbeat - server port on is blocked (Connection Refused). These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category . Verify Zone 1 (Visual) has content scheduled in Unity for the current time. This track will continue to play, but will not play again on that station for 4 hours. Social Mix (previously known as MOOD:HEAR) is a jukebox-like experience that allows customers and staff to access a website on mobile phones and computers that shows the current mix for the given business location (www.socialmix.fm). If this error still appears after performing another diagnostic test. Note: About the security warning: The ProFusion iS hosts an internal web server that is inside the local network and not accessible from the internet. 2023 Mood Media. Connect your ProFusion device to your wired or wireless network, play and pause your music, change the volume, and see tracks that have recently played. The ProFusion iS is only used to pull the music stream and play via RCA output. There is no default Mix selected for this User and Player. Loved by more than 50 million people for personal use, Pandora Internet Radio is available in a version that's fully licensed for business. Pandora for Business is currently only available for businesses located in the United States. For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. If not completely satisfied, simply cancel your account
Choose the payment method you would like to use and click Save. : Default gateway is unreachable in the local network (). JavaScript seems to be disabled in your browser. This message indicates that music is not scheduled to play at the player's current time on the selected audio zone and daypart schedule. The following ports should be open for inbound and outbound traffic to/from the ProFusion Update Server (CLT). The player will display an activation code (consisting of letters and numbers). Have the client power off the player in order to confirm that the noise is being produced from the source player. If you have a ProFusion iO, connect the included USB WiFi adapter. Alternatively, the ProFusion iS remote control can be used to enter alphanumeric characters. Verify static IP information on the player for accuracy and correct as needed. This message appears during the startup process if the player is unable to detect the SD card in the SD card slot. Focused entirely on streaming music for business, Cloud Cover Music has several differences: Very affordable pricing plans starting at $16.16/month. However, the player has not downloaded enough of the FM1 songs to satisfy the minimum requirements for playback. If you could not find an answer to your question in our Support Center you can send us a note through our Support Form. Wifi Setup Guide Affordable solutions from a proven provider, offering great value, performance, peace of mind and service you can trust. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. The possibilities are endless and the results are amazing with Mood digital signage solutions. Verify WiFi network settings on the player. English. This cookie is set by Google. Find your sound. Visit our blog page to get an inside look at whats new and noteworthy at Mood Media. If the repetition still persists after performing the steps above, contact the. The cursor should automatically point to -- press the button. Elements Program Guide. This can be the same account you use on your personal computer, mobile phone, TV, or car. Mood has the perfect music solution for your brand and budget. If needed, call your bank to fix the issue with a valid card. : STATIC - No DNS configuration. In-store Media Solutions to help you connect with your customers, enhance your brand image and grow your business. Reliable, robust and secure, the Harmony Digital Media Player supports Music, Messaging and Digital Signage - making it the world's most efficient way to manage your entire brand experience. 5. : Primary DNS is not responding (). If the messaging is still not playing and you've confirm that messages are loaded correctly. Select My Payment Methods and add a new payment method on this screen. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Visit pandora.moodmedia.com/licensing for more information. Harmony Music requires the one-time purchase of a commercial-grade media player ($99) and a subscription to the Harmony Music service. Follow the steps for Pandora iS activation. Verify proxy IP information on the player for accuracy and correct as needed. No more changing the channel. : - cannot resolve server domain name (). The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. : Proxy - IP address is a broadcast address (). Have the user press the button to resume playback. Users can skip up to six tracks per hour, per station. Have the user log into the Mix control site, create a mix, and select the newly-created mix for playback. Add valid DNS address for Primary, Secondary DNS or both. This error occurs when a device running the Mood Mix app has not has its software updated in a very long time. This usually indicates that the audio output cables from the player are incorrectly connected to the audio input ports on the sound system equipment. You will . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Here you will find an amazing library of music organized by specific moods. Any standard amplifier with RCA inputs should be compatible with the Mood media player. Verify Ethernet cable or WiFi adapter is properly connected. Create custom dayparts. Verify the sound system components (amplifier, mixer/processor, etc.) Say goodbye to multiple vendors and control sites. Track History & Customization - The ProFusion iS displays the last 20 tracks played (including the track currently playing) in the
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