Vendors may share/quote/display a GDM-sourced video review, so long as the use complies with all aspects of our Content Compliance policy. We view the vendor response option as a key aspect of our Reviews Program in that it allows the vendor and reviewer to engage in a constructive and respectful dialogue intended to open up lines of communication and provide additional context and clarification. While we cannot disclose details about individual reviews, and do not engage in public discussion regarding the application of our Community Guidelines, vendors who are searching for reviews they do not see published are welcome to submit questions to reviews@capterra.com, along with any information about the expected reviewers that might be used by our teams to conduct an investigation. However, on occasion a profile may display fewer snippets of either sentiment depending on the availability of relevant snippet content. Capterra advertising allows software vendors to promote their products across relevant categories and appear on top of the search engine's results. If you feel you are being harassed or threatened, we suggest you contact applicable law enforcement. These General Vendor Terms, along with our Glossary, General User Terms, our Community Guidelines, our Guidelines for Product Listings, our Content Compliance Policy and our Privacy Policy, constitute the entire and exclusive agreement between the parties with respect to the subject matter hereof; and supersede, replace any/or nullify any conflicting or additional terms. How could they leave a review? Why did we decide to display review snippets on our site? In addition, reviews are submitted by site visitors (reviewers) who retain ownership as the original author. 3 3 Build Power through construction with Jet.Build construction modules. Responses that violate these Guidelines, or contain other information disallowed by our site, such as links to external sites or resources and personally identifying information about the reviewer, may be removed or have their content masked with the following text [SENSITIVE CONTENT HIDDEN]. Issuance of a Buyer Alert will result in the removal of a vendor from any Gartner product which showcases reviews. that they disclose in their response that they are a reseller or partner for the company that owns the Review snippets are direct quotes compiled from user-submitted reviews that have been published to a products profile (see How are Review Snippets Selected). G2 Crowd, the world's leading business solution review platform, leverages more than 170,000 user reviews to drive better purchasing decisions. Every month, millions of people research, compare, and buy software and services on G2. Neither party will be liable for any failure or delay of performance under these General Vendor Terms resulting from a force majeure event beyond the reasonable control of a party, including without limitation, natural disasters, acts of God, government regulations, war, terrorism, labor disputes and power failures. This is one of the primary reasons the reviews team is separate from the sales and marketing teams. Therefore, it is possible for a product to have a higher average rating and more reviews, but rank lower than another product with more recent reviews but a slightly lower average rating and fewer reviews. Vendors who bid for placement can be identified by the orange Visit Website button on their listing. By accessing and using our Sites and Services, You release us, our parent company and Affiliates from any and all liability for any and all claims arising from disputes between vendors and users of our Sites or Services. Learn more about Marketing . Two different links are provided: 1) a link to be used for soliciting reviews without an incentive offer, and 2) a link to be used when offering an incentive reward in response to a review. Technology Review Platforms. Information that could in our discretion harm a reviewer, vendor or another individual. That you have all necessary right, power and authority to enter into these General Vendor Terms and to fulfill Your contractual obligations hereunder; That any and all information you post or provide, including, without limitation, as part of any registration or application or to gain access to our Sites or Services, is true, accurate and not misleading and that you will not allow any other person or entity to use your Account; That the information and Content you upload, post, e-mail, transmit, or otherwise make available to us or on our Sites, including without limitation Product Listings, trademarks, logos, screenshots and responses to user reviews, is accurate and free of third party encumbrances; That you will, when posting Product Listings on our Sites, adhere to the. Reviews are by default sorted by Most Helpful to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. Though no fraud may have been intended, when a third party submits a review on a reviewers behalf, we have no way to determine whether the content was submitted with the reviewers consent or if the original content has been modified in any manner. The reviews on our profile mention features we no longer offer can we remove those reviews? By communicating with us via e-mail or by submitting content, including product information or any other transactional exchange on our Sites or in connection with our Services, you consent to receive e-mail or other electronic communications from us and our Affiliates. You are responsible for checking these General Vendor Terms periodically for changes and updates. Except for breach of the indemnification and confidentiality sections hereunder, each partys aggregate liability to the other for direct damages under these General Vendor Terms is limited to USD$100 (one hundred U.S. Reviewers who log in with LinkedIn but choose to remain anonymous. However, any one reviewer is prohibited from writing more than one review of a product within a short time period. WHILE OUR SITES SERVE AS A PLATFORM TO HOST SOFTWARE PRODUCT LISTINGS, WE ARE NOT RESPONSIBLE FOR ENSURING THE LEGAL AND/OR REGULATORY COMPLIANCE OF THESE SOFTWARE PRODUCTS. Can we independently solicit reviews from our users? Vendors are encouraged to respond constructively to reviewers on our site, regardless of the rating of a review. However, any reviews received in relation to an incentive offer must be disclosed as such so that our site can apply the proper attribution. The Vendor Portal is a self-service tool that we make available to vendors, who may log in to update and manage select portions of their Vendor Accounts and Product Listings. To prevent a single reviewer from overly influencing the reviews of a product, only a single review is allowed by a reviewer for the same product at a given time. While visiting our site or when responding to our reviews campaigns, users are free to review any software they wish. Request a Demo Connect with 80 million buyers and counting. Once you have logged in, please take time to explore and try out the various features. Vendor Accounts and Product Information (including Product Profile and Product Listing) posted on our Sites are non-cancellable. If it is determined that the snippet does not meet our criteria for display, the flagged snippet will be replaced by our system during the next scheduled system refresh. It is not our policy to provide status updates regarding content submitted to our site. Vetted over 25 other systems and Gatekeeper rose to the top.". Violations of this policy may result in penalties, such as a Buyer Alert being displayed on a profile page, or legal action taken by Gartner. When submitting a response to a review through your vendor portal (Capterra and GetApp), there will be an option to select to Send response to reviewer. You may send the response to the reviewer regardless of whether the reviewer decided to publicly display their information. If you're looking for an alternative to Capterra, here are the most popular Capterra alternatives used by real founders: Alternatives 1. TrustRadius for Vendors is well suited for helping companies build their brand awareness, SEO . We respect the intellectual property rights of others and will not tolerate infringing activity on our Sites. These General Vendor Terms are governed by the laws of the state of Virginia except for its conflicts of interest principles. How many reviews for a product are allowed per reviewer? Events and conferences are a great opportunity to generate reviews and these reviews are eligible to be published, as long as they are submitted by the reviewer and conform to our published Community Guidelines. Within product categories, products are by default sorted by Sponsored. While we understand that many vendors pride themselves on knowing their user base, there are many valid cases where a vendor might not know a legitimate reviewer, based on the information provided along with a review. Capterra also sends out periodic email campaigns asking for a software review in exchange for an incentive amount. As with Capterra, it provides unbiased and independent reviews for a large number of -software systems. Notwithstanding the foregoing, Capterras obligation of confidence shall not apply to any information that: If a review was not published because our teams were unable to validate a reviewers identity (a cornerstone of our QA process), we will send the reviewer an email asking for additional information that can help validate who they are. We provide every vendor the opportunity to showcase their products and collect user reviews. Each of Capterra and Vendor agrees, in fulfilling its respective obligations under these General Vendor Terms, to comply with all applicable data privacy legislation and with the terms of our Privacy Policy, which describes how we collect, use and safeguard your personal information to administer your Services and Site experience. What is the selection process for video reviews? Users who enter an alternative name for their current company, such as initials or a shortened name, or a parent or sister company, rather than the name used on their vendor contract. Do you treat reviews for products by paying vendors differently than reviews for products by non-paying vendors? Snippets provide software shoppers with an easily digestible snapshot of Pros and Cons extracted from the user-submitted reviews for quick reference, and may be displayed where a summarized view of reviews highlights is required, such as a products reviews profile page, or product comparison pages. As a product evolves, it is typical to see a shift in the nature of the reviews listed. Capterra customer references have an aggregate content usefuless score of 4.8 based on 1317 user ratings. Because any software user has a valid experience to share, a reviewer is not required to be the account owner or to have been in direct contact with the vendor. The time each review was submitted, their individual ratings, and other proprietary factors all contribute to creating a normalized score for each product which will determine where the product will rank for Highest Rated within a given category. In doing so, a vendor would be actively manipulating their reviews to achieve a desired profile, which is a direct violation of the Endorsement Guidelines issued by the Federal Trade Commission (FTC). Products may also be sorted by Highest Rated, Most Reviews, and Alphabetical. Why does this review show [SENSITIVE CONTENT HIDDEN]? Already have Capterra? May vendors make use of freelance sites, or similar services, to drive reviews for our product? Any review found to be in contravention of the above guidance is in violation of our Vendor Guidelines, and would be subject to removal by our team. ** Even if you fall under one of the categories listed above, you are welcome to submit a non-incentivized review directly on the site by visiting our profile page on Capterra.com. We encourage interchanges between vendors and reviewers via our review response mechanism. Vendors are then notified when reviews are published. This default sorting algorithm has been applied across every product profile for every vendor at the site level. Questions? Using the links provided is the easiest, and most preferred method of disclosing incentive offers. You may learn more about the RaaS program by speaking with an account representative or clicking here. Our site provides links for all vendors within the Vendor Portal, under the Reviews section. Yes, we consider all information when investigating a flagged review. We may then email these users about reviews from time to time based on their past interaction with one of our sites. All vendors that independently solicit reviews in exchange for an incentive are required to use the Incentivized Review Form link found within their Capterra Vendor Portal. Can a vendor know why a review is not displaying? We publish them exactly as they were originally submitted. This additional information can help put a review into the proper context, and provide valuable information to software shoppers. You acknowledge and agree that we, as the website operator, are merely providing a platform for these user-generated reviews; and that all such reviews represent the opinions of the reviewers of those software products and not our opinions. Capterra's listing ads are sneaky and brilliant. Any evidence provided by a vendor will be considered as one factor among many in our investigation. The free Reviews as a Service (RaaS) program helps vendors recruit reviews for their product listing by allowing Capterra to email their customers asking for a software review in exchange for a nominal incentive. Best Capterra Alternatives for Medium-sized Companies SourceForge Score 8.6 out of 10 SourceForge is an online code hosting service boasting over 500,000 open source software projects, delivering over 4 million downloads every day, expert help, and global reach. As such, our policy is not to remove product listings from our sites unless: (i) the product listing does not fit within one of the existing software categories (or directories); (ii) the vendor can provide evidence that product is no longer actively being marketed and/or sold to the public; or (iii) the listing or profile fails to comply with our guidelines. As an unbiased reviews platform, we cannot make decisions based on interactions that took place between a vendor and a reviewer outside of our site. New reviews added to a product profile will work towards fulfilling snippet requirements, but as not all reviews contain content suitable to generate a snippet, snippet eligibility is not based on reviews count alone. Business professionals, buyers, investors, and analysts use the site to compare and select the . Egregious and ongoing violations may warrant additional action, including without limitation, removal of access to the offending vendors product profile pages, extension(s) of the Buyer Alert period, referral to appropriate regulatory authorities, or legal action. If an expected review has not been published (for example, one submitted through our Reviews as a Service program), there are three likely reasons: i) the review has not yet been processed by our QA team, or ii) the review failed to meet one or more of our Community Guidelines and was disabled, or iii) our team was unable to validate the reviewer. (a) is clearly marked confidential, if provided in written form, We grant to Vendor a worldwide, revocable, royalty-free, non-exclusive license to use, view and download the Capterra IP for Vendors personal, non-commercial use in accordance with these General Vendor Terms and applicable U.S. and international copyright laws. Track contract expectations and performance with user-friendly charts and grids. That you will not access our Sites and Services by any means other than through interfaces expressly authorized by us and these General Vendor Terms; That you will, when making use of content sourced from our Sites, adhere to the, We may make minor modifications to the Modified Product Listing (including adding our own content) to ensure compliance with the, We may share the Modified Product Listing (including Vendor account information) internally with our Affiliates in the ordinary course of our business; and. Gartner Digital Markets Login Password Login Forgot your Login? FinancesOnline.com FinancesOnline.com is one of today's leading and most reliable software review platforms. Visitors to our sites are free to submit reviews to our QA process on whichever software they choose. In this way, we provide valuable information to software shoppers that would not be evident were we to simply remove the profile from our catalog. For example, a vendor may wait to request reviews from its users until a certain period of time has elapsed since they began using the software. Capterra is a technology review platform that connects sellers of B2B software to potential buyers. A vendor may apply an objective set of qualifying criteria to a reviews collection campaign, provided that such criteria does not impact the intent or substance of the review, and provided that all active users meeting these qualifications receive equal opportunity to submit a review. Capterra, Inc. is a free online marketplace vendor serving as an intermediary between buyers and technology vendors within the software industry. All vendors are treated equally in this respect and cannot opt out of receiving reviews. However, The Vendor Portal is a self-service tool that we make available to vendors, who may log in to update and manage select portions of their Vendor Accounts and Product Listings. Why were some of our users emailed by your site about reviews? While we strongly discourage vendors reaching out to request a change to a review, sharing a response with a reviewer lets them know their voice has been heard, and creates an additional touch point that may facilitate further engagement outside of our site. However, while we will not disable a review solely on the basis of its content, we will ensure that all reviews meet the criteria outlined in our Community Guidelines. At Capterra, we believe that software makes the world a better place. Questions? Just like any other multi-vendor marketplace plugin, you can set vendor-specific commission rates, allow vendors to manage their products, and more. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITES AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATIONAL CONTENT OR SYSTEM INTEGRATION. Compare and select the user ratings features we no longer offer can we remove those reviews and select the and... Commission rates, allow vendors to manage their products, and buy and. Most reviews, and analysts use the site to compare and select the software. For an incentive amount rights of others and will not tolerate infringing activity our... 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