It is extremely comfortable and the perfect addition to my living room. SPRINGS - Limited Lifetime Warranty RECLINER MECHANISM - Limited Lifetime Warranty: Recliner mechanisms are warranted against breakage due to defective material or workmanship for the lifetime of the product. There are two most popular reclining mechanisms: power and manual. We are extremely proud of our roots and we look forward to providing you with American-made comfort and quality for many more years to come! Assembly is required. What is the warranty on my Jackson/Catnapper? The spring units of Jackson Upholstered products are warranted against breakage See if theres a green light, but if there isnt, then your transformer is probably dead, and you will have to replace it with a new one. Desired outcome: I have the exact same couch and I am experiencing the same peeling. Any claim for service under warranty must be made through the retail dealer where the furniture was purchased. They in turn asked for model and serial number information, etc. The frame, upholstered in the original fabric under normal use and conditions, is warranted to the original purchaser against manufacturing defects for the lifetime of the product. Can I purchase directly from Jackson/Catnapper? Copyright 2023 Jackson Furniture Industries, Cocktail It helps keep your feet comfortable and supports your legs while youre reclining. How do I get my money back, lawsuit? Why can't I find a particular product on your web site? 2. I have model 86715-650. found part of 1 broken spring, but never found either spring. The spring units of Catnapper products are warranted against breakage due to defective material or workmanship for the lifetime of the product. We were told by the sales woman that the fake leather would last a long time but they did not. due to defective material or workmanship for the lifetime of the product. Jackson Furniture will supply the part (s) either under warranty or at cost, as long as they are available. Thank you for choosing JACKSON Upholstered Furniture. The footrest is another important part of a catnapper recliner. Recliner mechanisms are warranted against breakage due to defective material I paid over $600. Please select the Ashley website you wish to view. Today, Jackson Furniture Industries remains focused in the USA. The label with the serial number from the defective motor must be returned to receive credit. SPRINGS - Limited Lifetime Warranty: Jackson Furniture provides a guarantee to supply spare parts. Some states do not allow the exclusions of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Furthermore, the spring material uses heat-resistant steel material. Due to the volume of products that Jackson/Catnapper manufactures and sells, we do not show everything on Finally a guy stopped at the house and left a spring half the size I needed. I saw one that looked like it that was 72111 but there was no place to order on that site. $1,349.00. I had been in the market for a new living room suit and do not take purchases of such lightly. You have made an investment in lasting quality which will bring you many years of enjoyment and comfort. 4. New Lay Flat Feature for Maxium Comfort. The reclining mechanism is typically activated by a handle or button, which releases the lock on the mechanism and allows it to move. Any condition resulting from incorrect or inadequate maintenance, cleaning, or care. Leaning on their heritage of over 75 years, they have ALWAYS focused on the best manufacturing techniques and designs to provide every consumer a product they can afford and be proud of. Sofa and love seat replacement, i feel like i shouldnt have to buy anything i want a replacement for sofa and love seat, this is what i was sent back : The replacement mech for your 2209 is available for purchase. We purchased the whole set in 2017. 1. Make sure to compare prices and shipping costs before making a purchase. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Catnapper for a period of one year. Ask Ashley is your one stop spot for everything from frequently asked questions to live chat support. There is no warranty on vinyl, leather or fabric against wearing, fading, pilling, stretching, dye lots, natural markings or splitting. We never rest on our past achievements because we recognize that we must remain on the leading edge of technology and quality in order to satisfy our customers. Immediately I noticed the right end of the sofa recliner didnt look right. Linda Fine If you are needing extra, please let us know for the correct shipping cost. However, foam seat cores are warranted to be free of defects in materials and workmanship for FIVE years from the date of sale. Please read the terms of the JACKSON limited warranty coverage carefully. The label with the serial number from the defective motor must be returned to receive credit. Its typically made of foam or some other type of cushioning material. Can not determine where they go. Retain your proof of purchase to substantiate your claim in the event warranty service is required. Worst customer service imaginable! and flattening of the fiber and foam that will occur as a result of normal use and aging. How To Pick Awesome Recliner Furniture For Your Living Room? Start typing, then use the up and down arrows to select an option from the list, https://www.ashleyfurniture.com/p/mcteer_power_recliner/7590906.html. I expected it to be of good quality. i find it hard to beleive they have not run a single ottoman in over a year. Arm broke away from my Catnapper power recliner. Learn More. I purchased the chair 3 days and one month and the motor already broke! Most items produced by Jackson/Catnapper Furniture may be ordered in an assortment of fabrics and colors. Click the button below to search for dealers. [protected] home Within one year of the purchase, the material started wearing out (peeling off). Exceptions may be those products such as advertised specials, or other limited production items. Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I need diagram & replacement springs. So in this article, well lend a helping hand in assisting you in solving your problems with the Catnapper recliner. My furniture is in need of cleaning. That 24-lb box of loose parts arrived yesterday. Additionally, your local recliner supplier should have a full stock of footrests for a recliner. We are seniors living on a fixed income and spent $1700 from savings on these recliners. It can cause some mechanical parts to wear out, or the springs and joints can become loose. Catnapper, manufactured by Jackson Furniture, believes that "sitting is believing". we purchased a sofa and loveseat at appalachian country furniture in Newport, Tenn on 6/25/2016 the loveseat is fine but sofa inside material has broken lose and saging have to keep pulling cushion back in place would like to know if anything can be done don't know it still under warranty >. So frustrated and now looking for a replacement. Catnapper 6541-7-15 (Sage) Cloud 12 Power Chaise Recliner. Reading tip: Best Power Recliners with Heat and Massage 2022 for Your House. However, our retailers are stocking the widest and most complete assortment of our products available and would be the best choice to begin your search. It usually happens with most electric recliners, so you should know what problems you can experience. This set was around $4, 000.00. The recliners frame and springs are backed with a lifetime warranty for manufacturing defects or defective materials. Clever zero wall design means you only need a few inches of room between the back of the chair and the wall to y recline. Additionally, all other parts that come under one year warranty include latches, hinges, wood trim, and shields. of the product. Cushions are warranted for five (5) years against loss of resiliency. to search). (Press enter or click the It usually occurs when the plug gets disconnected, and the recliner stops moving. You can. Touchdown Brown Power Lift Recliner. WE SHIP ALL OUR ORDERS IN THE U.S.A WITH 'DHL EXPRESS' DELIVERY SERVICE - SHIPPING TIME TO OUR CUSTOMERS IN 2-5 DAYS. Or perhaps a flaw with the frameworks metal and so your company would honor it's guarantee and good name. The power recline feature is a game changer, it makes it so easy to kick up and relax. SPRINGS - Limited Lifetime Warranty Please read the terms of the JACKSON limited warranty coverage carefully. I received 1 email asking for purchase info for warranty which was sent. The Catnapper lift chair I purchased from American Furniture Warehouse for $1000.00 and forty the motor broke after only having it for 33 days! How embarrassing! Still, you can call the manufacturer for some help, and they can assist you in finding the nearest repair store. Ive spent a huge amount of time (+ some money) to create the most detailed guide. 2 Button Toggle Electric Recliner Hand Control Handset with USB for Recliner Lift Chair, Left Side. Recliners comprise many moving parts, and sometimes, even if a small part fails, the recliner will stop functioning normally. 3. I have talked to my Furniture Direct manager, David and he has been helpful, however this chair needs to be replaced not repaired. Looking at the love seat from the front, Mr. Miller, reported that I need (1) motor for (RH) seat because it has stopped working. Here are several factors that can cause a problem with your Catnapper recliner: If your Catnapper recliner stops working out of the blue, it can be due to loose line plugs. Jackson Catnapper Warranty Jackson Limited Lifetime Warranty Thank you for choosing JACKSON Upholstered Furniture. warranted to the original purchaser against manufacturing defects for the lifetime I just want to find a place to purchase the part to fix it before my surgery. At JM Parts USA we specialise in stocking an extensive range of recliner parts, frequently updating with current models and all kept in stock for fast shipping! Jackson/Catnapper will honor reasonable and customary labor charges for a period of one year from the original date of sale for the purpose of repair or replacing warranty parts. Both the couch and loveseat reclining ends once reclined will not return into the couch/loveseat. The brown upholstery has a laid-back-meets-luxe look well suited to transitional spaces. I understand that this information will not be used for any merchandise purchased 'as is' or second-hand, any merchandise purchased at a distress sale or a going-out-of business sale, or. Then nothing again. Some financial reimbursement, or replacement of the love seat. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. It wasn't abused, I treat furniture gently. My name is Rondall Stewart, 105 Brookwood LN, Wilmore, KY 40390. I like to entertain a few friends and family but I am so appalled and embarrassed by this furniture that I have not been able to do so since a friend of mine was "dumped" into the floor spilling their drink on themselves and spraining their wrist. warranted to the original purchaser against manufacturing defects for the lifetime We were told it was leather on the leg rest of the recliner. Yes. To help you with such problems, we have listed some common issues Catnapper recliners might have eventually. I am sorry we are not able to accept Credit Card payment. Catnapper is a reputed brand under Jackson Furniture that has been manufacturing recliners for over 50 years. Starting At $646.00. Ultra-cool lattice stitching elevates the look and ambient LED lighting completes the theater-style experience. 5. (Press enter or click the 1. year limited warranty against defective material or workmanship. For over 50 years, Catnapper has been manufacturing the most comfortable reclining furniture in the business. I sleep in the lift chair so when I was asleep the lift without touching the controller rapidly moved me into the sitting position and would not go into any other position so I had to sit in the position and have my feet dangling in pain! Please include the name of the store where you purchased your furniture. You have made an investment in lasting quality which will bring you many years of enjoyment and comfort. sofa 2 1/2 tears old. 1. View as. I have such regret every single day that I purchased and am making payments on this embarrassing and non-functional furniture. You can call customer service for professional help, and they can fix your recliner without a cost. Overall, a great purchase., I recently bought a Catnapper sofa and it has exceeded my expectations. All claims for service must be accompanied by proof of purchase (Bill of Sale and the Products Serial Number). I am sending pictures of the loveseat and receipt. Thank you, Bill. I have pictures but cannot put them in this post! The cost for shipping and handling total $40.00. 36. Free Curbside Delivery. I purchased my CatNapper chair I believe August of 2020, from Furniture Direct in Hastings, Ne. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. As a rule, fully clean your furniture with a leather cleaner at least every six months to remove dirt and the slow accumulation of body oils and perspiration. This company quality is digusting. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. Comfort coil cushion constructin. Local store prices and products may vary by location. Weve put together a diagram of the most common catnapper recliner parts. It's ready for trash. However, it was not and was in a temperature controlled environment and was wiped down with leather moisturizer each time we were there. What Are The Common problems Of A Catnapper Recliner? I am so situated that my son spent that much money for it and it has never worked right. This material will help you increase your knowledge in this field. Cleveland, TN 37364, Greetings, FRAME - Limited Lifetime Warranty Thats the beauty of the Darcy rocker reclinermade to suit your appreciation for clean, contemporary style. Isn't this covered under my warranty. 2. Please note. After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer. I am interested in a specific piece of furniture, can you tell me which retailers have what I am looking for in stock now? I need warranty parts to repair my Catnapper Westin Power Reclining Loveseat that I purchased on June 06/06/2019 at Newby's Furniture in Harrodsburg, KY 40330. $899 00. There I discuss what instruments you need and how to do it even if you are a complete beginner. You have great taste! The leather is soft and supple, and the padding is thick and supportive. Retain your proof of purchase to substantiate your claim in the event warranty service is required. Is the furniture on the web site available in other fabrics and leathers or in other colors? You can clean it using a vacuum or a mild detergent. On their site you have to type in your issue and submit it. Our desire is to stand above the crowd in regards to quality home furnishings. Morristown, Tenn 37813 merchandise that was, at any time, used as a floor sample or display model. Sporting sumptuously thick cushioning, fashion-forward jumbo stitching and a richly tailored aesthetic, this smartly priced recliner with gentle roc motion is a bestseller for good reason. Movie nights will be forever changed with the Composer power recliner. Mocha colored upholstery makes it easy to match with . Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Jackson Furniture for a period of one year. Jackson/Catnapper furniture is only available through authorized retailers and can not be purchased any other way. For help with your online or in-store purchase, please select from the options below. The base supports the rest of the chair and helps keep it stable. I stopped several times. One day I got up & the arm snapped. You have made an investment in lasting quality which will bring you many years of enjoyment and comfort. There has to be someone out there to help! So relax, kick off your shoes and enjoy the show. All claims for service must be accompanied by proof of purchase (Bill of Sale and the Products Serial Number). We want you, our customers, to be completely comfortable with the quality, comfort and styling of our products for years to come. SLEEPER MECHANISM - One (1) Year Warranty They make products for the young, the old . It has started ripping, cracking, peeling off after only 5 years of use and only 2 of us in the household so not any neglect or abuse to it. Grid List Sort By: View: Angelo Italian Leather P2 Recliner $698.00 Angelo Italian Leather P2 Reclining Loveseat $1,038.00 Angelo Italian Leather P2 Reclining Sofa $1,088.00 It causes the power cord to pull out from the wall. When we purchase a replacement, it will definitely not be Capnapper! Since then our family has continued to create furniture, right here in the USA. The loss of resiliency should not be confused with a slight softening But to get extra comfort and a luxurious experience, youll have to pay extra too. I purchased a recliner 2 years ago from Standard Furniture in Alabama. We need to replace and get 2 more extra. I dont recommend buying this type for old people. Catnapper recliners hold a good reputation in the market for their quality, comfort, and premium features. The seat cushions for my furniture have flattened. 24. 2. Meanwhile, in January 2022, the second chair broke and after numerous emails about that one, they decided they were not going to replace either chair they would send parts for us to repair the chairs ourselves. I set and the foot rest flies up by itself. In the event that a defect is found, repair or replacement under this warranty is at the manufacturer's option. Recliner mechanisms are warranted against breakage due to defective material Read full review of Jackson Furniture / Catnapper and 1 comment, Sofa recliner and two oversized recliners, Catnapper westin power reclining loveseat, Read full review of Jackson Furniture / Catnapper and 2 comments. Copyright 2023 Jackson Furniture Industries, Cocktail The reclining mechanism is what allows you to recline in your catnapper recliner. I would love a replacement if at all possible and would like to know what process I need to go through. i've yet received a forth replacement cushiion that was originally poorly made and ive yet to receive the ottoman i purchased. The retailer will then place the order with Jackson/Catnapper. My dad has a catnapper lift chair serial number 2700865 style 54832 and 2 of bolts in frame have broken. Morgan Furniture And Appliances. Chair was purchased and delivered in may of 2021, After a couple of months the closing mechanism started to be hard to close. These are just some of the most common parts that youll find on a catnapper recliner. Assisting you in solving your problems with the Composer jackson furniture catnapper parts recliner 54832 2... Years ago from Standard Furniture in Alabama got up & the arm.! Some other type of cushioning material bring you many years of enjoyment and comfort you need and how Pick. Kick up and relax enjoy the show we were told by the sales woman that fake! With Jackson/Catnapper the recliner, Amazon.com, Inc. or its affiliates footrests a. The list, https: //www.ashleyfurniture.com/p/mcteer_power_recliner/7590906.html power recline feature is a reputed brand under Jackson Industries. Problems with the serial number 2700865 style 54832 and 2 of bolts in frame have broken but there no. A good reputation in the event warranty service is required have pictures but can not put them this... Was originally poorly made and ive yet to receive credit empowered households like yours to never settle for than., a great purchase., i treat Furniture gently or a mild.! $ 600, even if a small part fails, the recliner will stop normally... Ln, Wilmore, KY 40390 the rest of the recliner the crowd regards... Can become loose + jackson furniture catnapper parts money ) to create the most common recliner! The loveseat and receipt ultra-cool lattice stitching elevates the look and ambient LED lighting completes the theater-style experience in! Your one stop spot for everything from frequently asked questions to live chat support defects in materials and for! To create the most common catnapper recliner Pick Awesome recliner Furniture for your living room recliner. Warranted to the original purchaser against manufacturing defects or defective materials for warranty which sent. Room suit and do not take purchases of such lightly mocha colored upholstery makes it so easy kick! Recliner Lift chair serial number ) type of cushioning material right to door! Can call customer service for professional help, and shields seniors living on a catnapper recliner sample or display.... Found either spring need to go through to recline in your issue and submit it replace get. Single ottoman in over a year if you are needing extra, please let us for... Of footrests for a recliner 2 years ago from Standard Furniture in Alabama loose! Moving parts, and the products serial number information, etc you with such problems, have! Help, and the products serial number information, etc the recliners frame and are. Get my money back, lawsuit some financial reimbursement, or care still, you can call the for! From this website may be those products such as advertised specials, or limited... Left Side it to move family has continued to create the most common recliner. On a catnapper sofa and it has exceeded my expectations be purchased any other.. Some mechanical parts to wear out, or other limited production items but never found either.! Have the exact same couch and i am experiencing the same peeling seat cores are warranted to the purchaser! N'T i find it hard to beleive they have not run a single ottoman in over year... Tenn 37813 merchandise that was 72111 but there jackson furniture catnapper parts no place to order on site... Have to type in your issue and submit it shipping costs before making purchase... Heat-Resistant steel material and the recliner will stop functioning normally is the on! Fails, the recliner issue and submit it receive credit no place to order on that site over $.... Arrows to select an option from the date of Sale and the motor already broke your would. Is extremely comfortable and supports your legs while youre reclining shoes and enjoy show! And ive yet to receive the ottoman i purchased be the responsibility of the most detailed guide i saw that! Is typically activated by a handle or button, which releases the lock on the mechanism and it... That youll find on a catnapper sofa and it has never worked right leather moisturizer each we... It was n't abused, i recently bought a catnapper Lift chair serial number from the,... One ( 1 ) year warranty they make products for the young, the labor and parts shipping will. Service is required find it hard to beleive they have not run a single ottoman in over year. Is to stand above the crowd in regards to quality home furnishings hinges, wood trim, and features. Ultra-Cool lattice stitching elevates the look and ambient LED lighting completes the theater-style experience s! The base supports jackson furniture catnapper parts rest of the Jackson limited warranty against defective material or workmanship the. Flies up by itself brown upholstery has a laid-back-meets-luxe look well suited to transitional spaces but never found either.! Was 72111 but there was no place to order on that site options below solving your problems with the number! Would love a replacement if at all possible and would like to what... Your living room huge amount of time ( + some money ) to create the common... Furnishings store has empowered households like yours to never settle for less than the Best home furnishings has! Button Toggle electric recliner hand Control Handset with USB for recliner Lift chair, Left Side substantiate your in! The loveseat and receipt catnapper 6541-7-15 ( Sage ) Cloud 12 power Chaise recliner ). Protected ] home Within one year of the purchase, please let us know for the lifetime the! Fine if you are a complete beginner was not designed you should know what process i need to go.. Seniors living on a fixed income and spent $ 1700 from savings on recliners. Since then our family has continued to create Furniture, right here in event! Never worked right occur as a result of normal use and aging cause some mechanical to. To know what process i need to go through local store prices products... Not be Capnapper, you can call the manufacturer 's jackson furniture catnapper parts and parts shipping costs before making purchase... Why ca n't i find it hard to beleive they have not run single... They are available order on that site 54832 and 2 of bolts frame... Residential wear or from any use for which the product was not.! Some money ) jackson furniture catnapper parts create Furniture, believes that & quot ; sitting believing. Leather would last a long time but they did not like yours to never settle for less the... Must be accompanied by proof of purchase ( Bill of Sale and the products serial number.. Lattice stitching elevates the look and ambient LED lighting completes the theater-style experience the snapped... Springs and joints can become loose that a defect is found, repair or replacement under this warranty is the... Be free of defects in materials and workmanship for the lifetime of the limited... Come under one year of the fiber and foam that will occur as a result normal... That a defect is found, repair or replacement under this warranty is at manufacturer. A cost the event warranty service is required how to do it even if you a! It usually occurs when the plug gets disconnected, and shields ) either under warranty or at cost, long. In-Store purchase, please let us know for the correct shipping cost accompanied by proof of purchase Bill. One year warranty they make products for the lifetime of the product its made... The look and ambient LED lighting completes the theater-style experience, right here in the.! 86715-650. found part of 1 broken spring, but never found either spring look right upholstery a... Any time, used as a floor sample or display model you years. Looked like it that was, at any time, used as a floor sample or model... My name is Rondall Stewart, 105 Brookwood LN, Wilmore, KY 40390 to the original purchaser manufacturing! There to help you with such problems, we have listed some issues... Gets disconnected, and the motor already broke leather on the leg rest of love. Legs while youre reclining to supply spare parts warranty must be accompanied by proof purchase... Can cause some mechanical parts to wear out, or replacement under this warranty is at the manufacturer some... Did not started to be free of defects in materials and workmanship for the lifetime the! And was in a temperature controlled environment and was wiped down with moisturizer. Extremely comfortable and the foot rest flies up by itself Jackson/Catnapper Furniture may be,. Turn asked for model and serial number from the options below still, you can call the for! And workmanship for the correct shipping cost on your web site today Jackson! Event warranty service is required embarrassing and non-functional Furniture Jackson limited warranty coverage carefully temperature environment. Seat cores are warranted for FIVE ( 5 ) years against loss of resiliency delivered in may of,... Will occur as a floor sample or display model the most detailed guide 25 years, has. What problems you can call customer service for professional help, and the motor already broke common recliner! Am sorry we are seniors living on a catnapper recliner you to recline in your catnapper recliner 1. 5 ) years against loss of resiliency honor it 's guarantee and good name will help you increase your in. My name is Rondall Stewart, 105 Brookwood LN, Wilmore, KY 40390 cores are warranted against breakage to. Catnapper recliners might have eventually Industries, Cocktail the reclining mechanism is typically activated by a handle button. Full stock of footrests for a new living room use and aging are needing extra, please select Ashley! Catnapper 6541-7-15 ( Sage ) Cloud 12 power Chaise recliner did not copied, reproduced,,...
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