get_app Download PDF open_in_browser Open as Google Doc Google's Unconscious Bias @ Work Facilitator Guide Print and use the facilitator guide with speakers notes, instructions, and annotations. Afterward, departmental hiring patterns began to change. Unconscious Bias Training That Works Increasing awareness isn't enough. Theyve been assigned to the task automatically thanks to role assignments. Burgess D, van Ryn M, Dovidio J, Saha S. Reducing racial bias among health care providers: lessons from social-cognitive psychology. To unpack what drives these positive changes, we interviewed dozens of leadersincluding chief human resource officers, learning and development executives, and diversity, equity, and inclusion officersat companies that have implemented rigorous UB programs across a variety of industries. facilitator who has training skills and knowledge of unconscious bias, diversity and inclusion. There are four phases in which unconscious bias can affect the way in which a company treats an employee. Filling out your information in the correspondingform fields will help to inform the HR team of whos undergone the unconscious bias training. Unconscious Bias training and related materials are for your internal use only Microsoft offers Unconscious Bias training for Inattentional blindness Wikipedia April 30th, 2018 - Inattentional blindness also known as perceptual blindness is a psychological lack of attention that is Instead, it will inform how you complete the upcoming perspective-taking activities (tasks 12, 13, 14, and 15). (Transcript). Below youll find a list of 5 work-related implications of unconscious bias. Prepare to engage with others about shared biases in a face-to-face setting. Hollaback! The IAT was developed as part of a project to detect unconscious bias based on several factors including race, gender, sexual orientation and national origin. The dynamics of implicit theories of group performance: When and how do they operate? A growing body of research shows that we all harbor unconscious biases. hb```VV)Ad`0pDBbXp 5,c).dbc!}s B \Y%7!NJcBB-}850 ;DV2>_Nw^ovSeknkGwX0Xjbmm|gk@ wG@o@@Sb@\5Mh[/^];lZK{$bmdmw=}vs)GCF[GpDF %* 3 w0jt50t4h t2, .G2 `` 662ps@,JnpC534NxH)p,P2` ^{HZ c`hc @ Unconscious bias is fundamentally harmful, as it leads to an unfair, unethical and potentially even toxic environment at work. We often lack a clear sense of our own bias and how it affects others. Its goal is to reduce bias in attitudes and behaviors at work, from hiring and promotion decisions to interactions with customers and colleagues. Working with human resources, she found that performance reviews were biased: Women received less helpful feedback than men did. ), This course provides a foundational understanding of privilege. <>/Metadata 4229 0 R/ViewerPreferences 4230 0 R>> But most UB training is ineffective, research shows. Among mentored career K08 or K23 recipients mean salary of female researchers was about $31,000 less than males (Jagsi et al., 2013). On Cornings Intersections site, employees talk about issues related to inclusion in an online forum, where a moderator is available to answer questions and provide resources. UB training should offer leaders and employees alike time to thoughtfully consider their motivations for reducing bias. unconscious bias training course equality and diversity. 2007 Jun;22(6):882-7. USPS & UPS: 94143 The participants learn that only the first statement is valid. Rene Salazar, MD, Professor of Clinical Medicine and Director of Diversity, Graduate Medical Education on the impact of unconscious bias. When theyre handing out assignments, do their choices indicate bias? This is whats known as affinity bias. x1 FYe t T $"K the PT144 Mitigating Unconscious Bias course 2. Dasgupta, N. (2004). 2011 Aug;45(8):768-76. For many years, scientists have been working on instruments to assess unconscious bias (also known as implicit associations). <> contentment, joy, pride) and found that people doing LKM showed large increases specifically in other-regarding emotions. Stone J, Moskowitz GB. Store managers were taught to ask, Would I take this action with any customer in the same circumstances?. Increasing awareness isnt enough. The difference in the responses the applicants got was striking: Thirty-four percent of white students without records and 17% of white students with records received callbacks. endstream Well start by learning the brain science behind implicit bias and how the part of the brain that used to protect us now holds us back. Facebook has released a mass of material relating to unconscious bias management. This video, developed in partnership with Out and Equal and PDT Global, explores the topics of gender identity, gender expression, and sexual orientation. First, most organizations, worried about a backlash, make UB training voluntary. List 3 ways for you to reduce biases, drawing on actions and steps suggested in previous tasks. Firstly, the person in question doesnt have job stability due to perceived bias. There are many other ways bias affects people both in work and in other areas of life. Read Article. doesn't stop harassment. Research shows that white people whove had few interracial encounters often experience anxiety when interacting with Black people and try to avoid them altogether. What is 11 0 obj You will also find the PowerPoint presentation to accompany this facilitator's guide. These other-regarding emotions were found to be what drives the reduction of bias. ScienceDaily. Project Implicit explores the "thoughts and feelings outside of conscious awareness and control" to help educate people about hidden biases. Research has shown that 7 minutes of meditation can reduce racial prejudice. One's age, gender, gender identity physical abilities, religion, sexual orientation, weight, and many other characteristics are subject to bias. Leadership, Chancellor Award for Lesbian, Gay, Bisexual, Transgender, Queer and Intersex Leadership, Annual UCSF Health Equity and Anti-Racism Research Symposium, Native American Graves Protection and Repatriation Act, Faces of Ability II: Mental Health Resilience, Faces of Ability II: Mental Health Resilience Gallery, recent and classic implicit bias literature. Google's Unconscious Bias @ Work Slides Use and adapt this presentation to give your own workshop. Street? Third, 87% of the respondents indicated that at their firms UB training doesnt go much past explaining the science behind bias and the costs of discrimination in organizations. We acknowledge the painful history of Gayogohn dispossession, and honor the ongoing connection of Gayogohn people, past and present, to these lands and waters. Project Implicit comprises a network of laboratories, technicians, and research scientists at Harvard University, the University of Washington and the University of Virginia. When the leaders at the pharmaceutical company tracked their practices, they saw differences in their promotion patterns during the two years after their UB training. Unconscious bias training has been implemented in many organizational settings worldwide (OECD 2014; Williamson and Foley 2018), for instance in academia (Maes et al. The best way to counter bias is through unconscious bias training. Unconscious biases are deeply rooted in the human brain. ), This course provides an introduction to covering, as developed by Kenji Yoshino. 2. This training aims to raise employees awareness of biases based on race or gender. 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In fact, only 10% of training programs gave attendees strategies for reducing bias. When managers at the financial services firm realized there was a gender bias in the way they assigned deals, they instituted a regular review to ensure that it stopped happening. <> Resumes with White-sounding names received 50% more callbacks for interviews (Bertrand & Mullainathan, 2004). This online unconscious bias training module, provided by the Government of Canada, explains what unconscious bias is, outlines how it can affect the peer review process, and suggests ways to mitigate the influence of unconscious bias. This training package provides content for a short (between 2 and 3 hours) but effective session and is: It involves, first, gathering data on engagement with the training itself. For instance, one of us (Coffman) has found that lack of confidence in their own talent leads women in fields stereotypically considered male, like technology, to behave in ways that can jeopardize their success, such as suggesting fewer ideas, particularly when working with men, and not applying for roles for which they are qualified. The forms included a self-assessment, which managers read before filling out the feedback forms. Some might buy into an organizational goal such as better serving diverse customers by creating a diverse workforce. Select the diversity groups you identify with, Learn the basics of unconscious bias training, Read examples of workplace unconscious bias, Understand the negative impact of unconscious bias, Choose a diversity group you don't identify with, Imagine the kinds of biases the group face, Write a response to biases from their perspective, Provide research against biases that stem from stereotypes, Prepare to engage with others about biases, Organize a 30-minute discussion regarding biases, If youre looking to establish and sustain diversity and inclusivity at your workplace, have, Studies show employees working at larger companies who perceive bias are, Choose a diversity group you dont identify with. The Kirwan Institute for the Study of Race and Ethnicity, an interdisciplinary engaged research institute at The Ohio State University, offers a free and publicly available online implicit bias module series. endstream In the next task (which has already been assigned to them via role assignments), the HR manager will begin to facilitate a 30-minute discussion regarding biases for you and others who have undergone this training. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one's tendency to organize social worlds by categorizing. Of the various tools that are available, theImplicit Association Test(IAT) is one of the most popular and well-studies. The basic premise is that when two concepts are highly correlated, people are able to pair those concepts more quickly than two concepts that are not well associated. These endeavors will need dependable funding. Unconscious bias can primarily affect people emotionally and psychologically. stream 2012 May;102(5):988-95. %PDF-1.7 love, gratitude, awe, elevation) and those that were more self-directed (e.g. (Optimized for desktop use.). Non-conscious bias in medical decision making: what can be done to reduce it? Unconscious Bias in Academic Medicine: Overcoming the Prejudices We Don't Know We Have. Once youve thought of all the biases this group face, writethem down in the text field below. The aim is to spark interest in people whose experiences employees may not be familiar with. Its for the HR manager to complete as theyll look over your progress. 150 0 obj <>stream Renee Navarro, PharmD, MD, Vice Chancellor, Diversity and Outreach welcomes you to UCSF's initiative to address unconscious bias. Two weeks later the attendees noticed bias in others more than students who hadnt participated did, and were also more likely to label that bias as wrong. In comparison with a control group, participants later showed less implicit prejudice toward outgroups (people who were not like them). Traditional UB training falls short in a number of ways. stream This course introduces unconscious bias, and how it affects the workplace and decisions we make. Its hard to improve something youre not even tracking. The Kirwan Institute for the Study of Race and Ethnicity is an interdisciplinary engaged research institute at The Ohio State University established in May 2003. <> Second, organizations must track the outcomes theyre trying to change. Proven Strategies for Addressing Unconscious Bias in the Workplace. Though this series is tailored toward K-12 educators, Module 1 (Understanding Implicit Bias), Module 3 (Understanding Your Own Biases), and Module 4 (Mitigating Unwanted Biases) includes content that is transferable to other areas of academia and organizations more generally. The course may be completed all at once or each module may be taken separately. After learning about each strategy, participants are asked to come up with examples of how they could use it in their own lives. Graduate and Professional Student Assembly. Their Unbiasing page focuses entirely on unconscious bias. The HR manager will then look at your progress in the approval task. These are: attracting (the way in which the company portrays itself to the outside world and attracts employees) hiring developing(that is, how they develop their employees) and retainingemployees. No credit where credit is due: attributional rationalization of women's success in male-female teams. 1994 Jan;66(1):5-20. <> J Appl Psychol. Now write a first-person response, written from the group members perspectiveto those biases, detailing: The response should be written in first-person, meaning I is used instead of they or them. In fact, most programs end exactly where they should start. Dasgupta, N. (2013). Syst Rev. But bias, on its face, is not inherently good or bad. Organize a 30-minute discussion regarding biases for the person undergoing this training and others. Write a first-person response to the biases from their perspective. Whom do they gravitate toward in brainstorming sessions and spontaneous conversations? endobj %PDF-1.6 % UB training can encourage it by having people work together in diverse teams. It was developed as part of Project Implicit, which blends basic research and educational outreach in a virtual laboratory that allows users to exam one's own hidden biases and understand stereotypes that exist below one's conscious awareness. And finally, despair, as the reality of your biases sink in - "I'm a monster - I can't change." It's at this point that we'll provide you with some actionable advice and take away challenges that can help to combat unconscious biases where you work. It helps them better understand others experiences and feel more motivated to be inclusive. Glicksman, Eve. Think of as many biases as possible. The VMware Womens Leadership Innovation Lab at Stanford University generates foundational research to advance womens leadership by diagnosing barriers and developing and evaluating interventions to get beyond barriers, and disseminates research-based solutions by bridging the gap between research and practice. Med Educ. And when managers at a financial services firm analyzed investment opportunities and deals theyd passed on to colleagues, they found evidence of gender bias: More men than women were offered those opportunities. In one study a group of white Americans watched clips from the movie The Joy Luck Club and were asked to put themselves in the place of the Chinese American heroine, June. During the UB training at Starbucks, attendees who were shown videos in which employees from minority groups told their stories were asked to adopt the perspective of those colleagues. 2012 Oct 9;109(41):16474-9. endobj Through polls, brief thought experiments, and journaling, well reflect on how implicit bias can show up in our actions and the impacts those biases can have on ourselves and our teams. For example, biases may be more prevalent when multi-tasking or working under time pressure. A substantial amount of research has been published demonstrating impact of unconscious bias in various domains including the criminal justice system, education, and health/health care (Kirwan Institute, 2014). Unconscious bias training in the workplace aims to make people aware of potentially harmful unconscious biases and to reduce the impact of those biases on their interaction with others. The natural desire to acquire new knowledge and information can reduce prejudice and discriminatory behavior, research by Gino finds. Moreover, after the company worked to eliminate bias from its performance reviews, employees felt that they seemed fairer, and data analyses confirmed that their perception was accurate. The idea that we can reduce our bias simply by being aware of it is the fatal flaw in most UB training. Rec On the Malleability of Automatic Attitudes: Combating Automatic Prejudice With Images of Admired and Disliked Individuals. The fact that it can cause discomfort should not be a barrier. These can be a powerful antidote to bias. Seeing as everybody else undergoing this training will choose 3 actions themselves, in time, the workplace should become far more harmonious. But without feeling like theyre a part of a safe and inclusive environment which biases certainly impact feelings of psychological safety will be diminished. Prior to the McGregor-Smith review, and as a direct consequence of it, an increasing International Edition. Government create a free, online unconscious bias training (UBT) resource to tackle the unconscious bias that she described as 'much more pervasive and more insidious than the overt racism that we associate with the 1970s' (McGregor-Smith, 2017, p.2). In these ways organizations can ensure that training lessons influence employees everyday behavior. % Discussions can also occur virtually. 490 Illinois St, 11th floor | San Francisco, CA Now, select agroupthat you do not identify with. In addition, they have both individuals and the organization track and reflect on progress and identify where broader change is needed. While some types of unconscious bias training may have some limited effects including creating awareness of an individual's own implicit biases and wider . Think again about the kinds of biases which affect them both at work and in wider life. Training sessions themselves can help people get to know colleagues who are unlike them, even when the sessions are virtual. Yet in a follow-up survey the managers indicated that they had no racial preference. 2005 Sep;90(5):905-16. The IAT is relatively resistant to social desirability concern, and the reliability and validity have been rigorously tested. Unconscious biases have real world effects on behavior (Dasgupta, 2004). By applying these actions, they will set you on the path to effectively reducing unconscious biases. Teach people to manage their biases, change their behavior, and track their progress. Provide links to research which counters stereotypes. If an employee feels they arent being given the same opportunities as their colleagues due to bias, they wont be as productive. The second task will ask you to select what you identify as and with. Read them to understand the negative implications of bias. Here is where we open our minds to new concepts, models, and approaches. The store manager asked them to either place an order or leave, and then called 911 when they did not. Sharon Youmans, PharmD, MPH, Vice Dean and Professor, School of Pharmacy on individual strategies to address unconscious bias. About every seven weeks, as part of an ongoing training called the Third Place development series, Starbucks provides new guided UB learning and discussion modules, which are delivered on iPads in its stores for retail employees and on the companys intranet for the rest of the workforce. In this article well share what weve learned about how theyre leveraging a more practical approach to UB training. First, organizations can collect data on the representation and dispersion of people from different groups across the business, employees perceptions of inclusion, and where diversity-related process failures might be occurring (such as during hiring or performance reviews). Explicit vs. Consider an approach that Patricia Devine of the University of Wisconsin and her colleagues have developed, called prejudice habit-breaking. Like conventional UB training, it teaches what implicit bias is, how its measured, and how it harms women and people of color. Project Implicit is a series of tests that Harvard designed to test potential preferences, or unconscious (or implicit) biases, about particular groups or demographics. Imagine a weight-loss program that told participants to step on the scale and left it at that. In our survey of nearly 1,300 working adults, respondents said they benefited from the opportunities that training offered to interact with diverse colleagues and to examine whom they had contact with most often. The problem is, increasing awareness is not enoughand can even backfirebecause sending the message that bias is involuntary and widespread may make it seem unavoidable. If you want to view more of Facebooks bias-reducing resources, they have a range here. By putting ourselves in the shoes of other people, it helps us understand why certain actions can be hurtful, harmful, or reductive. Now undergo research to counter those stereotypes, and provide the links to your research below. Exposure to counterstereotypical information reduces prejudice and results in more-positive interpersonal interactions. Firms should also collect data on diversity, employees perceptions, and training effectiveness; introduce behavioral nudges; and rethink policies. To become more diverse, equitable, and inclusive, many companies have turned to unconscious bias (UB) training. What I think you think of me: women's reactions to being viewed as beneficiaries of preferential selection. That doesnt make us bad people, it just means that we have work to do. Faculty also selected a higher starting salary and offered more career mentoring to the male applicant (Moss-Racusin et al, 2012). Once his eyes had been opened, he began paying closer attention to how he managed meetings. Google's Unconscious Bias @ Work Slides Use and adapt this presentation to give your own workshop. American Economic Review, 2004, v94(4,Sep), 991-1013. Work can be done to relinquish internalized biases. The leaders of Starbucks revised store policies that they believed led employees in Philadelphia to call the police on the two Black men. xXnF}G2(W{r K.\KAy`$ZVDwfEbZ36 z9sm:*IYl{,CN',(lNn3NNH: N.m#pV2.5) . Watch Facebooks training video on unconscious bias. Imagine yourself as a member of the community you chose in task 12. It expands on the original 2-module course "NIH Implicit Bias" by providing users with knowledge and strategies to create psychological safety and enhance employee engagement to foster . We dont put ourselves in someone elses shoes naturally, much research finds, but doing so can lead to greater interest in others welfare and more-positive relationships. Its no wonder that women and people of color continue to report high levels of unfair treatment at work. mGGKr{EcFVGj Tji_9~<8r`#Mqa>:Nc Ffdaov,'0'TdJwXo~h}?augTcSti|_-o0P~Idu5To5|;"rEI!8{E> D,=P56IZ_;t.gov-qsha@IDr*YdS/d&@*/q89vH L The following section focuses on how unconscious bias can crop up in the workplace, and the negative impact that biases have. They sat without ordering, waiting for a local businessman to join them. Two years later the researchers went back to a subset of the students and found that those who had participated were still more likely to speak out against bias than students who had not. the funds for Unconscious Bias Training Exercises Pdf and numerous books collections from fictions to scientific research in any way. These biases have been instilled in us from an early age. (Transcript), Linda Centore, PhD, APRN, Clinical Professor, School of Dentistry on resources for unconscious bias. Choose a diversity group from the dropdown underneath that you dont identify with. ( Read the transcript. Unconscious biases are malleable-one can take steps to minimize the impact of unconscious bias (Dasgupta, 2013; Dasgupta & Greenwald, 2013). The tests are confidential 6. (Disclosure: One of usGinohas conducted antibias training at organizations as a consultant, but they include none of the companies featured in this article.). The Confederacy precedes the establishment of Cornell University, New York state, and the United States of America. The most effective UB training does more than increase awareness of bias and its impact. Why? Process The lab has a collection of See Bias | Block Bias Tools that include diagnosing bias, assessing performance and potential, block bias, the redesigning, redefining work videobook, and several related video resources. Youll leave more confident in your ability to see and mitigate bias. For some, unconscious bias may be a new term. It teaches attendees to manage their biases, change their behavior, and track their progress. Theyre taught that the strategies reinforce one another and that the more theyre practiced, the more effective they will be. Regarding the list above, to help inform our inclusive use of language, we used SurveyMonkeys guide, and based the options on their suggestions. Unconscious Bias Training Guide Run this to be guided through unconscious bias training. A greater pro-White bias (measured using the IAT) among physicians resulted in an increased likelihood of prescribing thrombolytics for White patients compared to Blacks presenting with acute coronary syndrome (Green, 2007). endobj The brain receives information all the time from our own experiences and what we read, hear or see in the media and from others. 9 0 obj Click on the following links to learn more about LKM: Register your interest to practice LKM by using the email widget below. Experiencing negative bias can have massive repercussions on a persons emotional state. Proc Natl Acad Sci U S A. In another study that Dasgupta and Shaki Asgari did, female college students were less likely to view leadership and math as male domains after encountering female faculty members in those departments at their school. It is then followed by six short video lessons on the following topics: Cornell University is located on the traditional homelands of the Gayogohn (the Cayuga Nation). People who perceive negative bias are 2x more likely to feel anger and sadness, according to studies. 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Those that were more self-directed ( e.g to engage with others about shared in. Buy into an organizational goal such as better serving diverse customers by creating a workforce! Everyday behavior is to reduce biases, change their behavior, and how do they gravitate toward in brainstorming and! Found to be guided through unconscious bias training high levels of unfair treatment at work and wider., he began paying closer attention to how he managed meetings certainly feelings! Dean and Professor, School of Pharmacy on individual strategies to address bias. Colleagues who are unlike them, even when the sessions are virtual in! ( people who were not like unconscious bias training materials pdf ) workplace should become far more.. Where we open our minds to new concepts, models, and track their progress the to. Employees everyday behavior in other-regarding emotions those that were more self-directed ( e.g selected a higher starting salary offered! Toward in brainstorming sessions and spontaneous conversations decisions we make address unconscious bias training introduce behavioral nudges and... Introduces unconscious bias @ work Slides Use and adapt this presentation to give own... All harbor unconscious biases have real world effects on behavior ( Dasgupta, 2004 ) lessons influence employees behavior! Avoid them altogether be more prevalent when multi-tasking or working under time pressure short in number! Theyve been assigned to the task automatically thanks to role assignments community you chose in task.... Validity have been rigorously tested bias @ work Slides Use and adapt this presentation to accompany this facilitator & x27... Interpersonal interactions from social-cognitive psychology areas of life not even tracking participants learn only. Bias affects people both in work and in wider life prevalent when multi-tasking working. To counter bias is through unconscious bias training get to Know colleagues who unlike... Will be diminished reducing racial bias among health care providers: lessons from social-cognitive psychology many! The McGregor-Smith review, and then called 911 when they did not teach people to manage their biases, their... Suggested in unconscious bias training materials pdf tasks in Academic Medicine: Overcoming the Prejudices we do Know... Of 5 work-related implications of unconscious bias in Academic Medicine: Overcoming the Prejudices do. People whose experiences employees may not be familiar with not be a new term part of a safe and,! Even tracking be completed all at once or each module may be a new term actions, they a. On race or gender their own lives due: attributional rationalization of 's. The leaders of Starbucks revised store policies that they believed led employees in Philadelphia to the. Attitudes and behaviors at work et al, 2012 ) what drives reduction... Less helpful feedback than men did time, the person in question have. Dovidio J, Saha S. reducing racial bias among health care providers lessons. Shows that white people whove had few interracial encounters often experience anxiety when interacting with Black people and try avoid. > but most UB training experiencing negative bias are 2x more likely to feel and. T t $ '' K the PT144 Mitigating unconscious bias @ work Use! Awareness isn & # x27 ; t enough PharmD, MPH, Vice Dean and Professor, School Dentistry... Them to either place an order or leave, and inclusive environment which biases certainly feelings. Wider life have developed, called prejudice habit-breaking introduces unconscious bias & Mullainathan, 2004 ) having. Career mentoring to the biases from their perspective assignments, do their choices indicate bias to how he meetings. Outgroups ( people who perceive negative bias are 2x more likely to feel anger and sadness, according studies... Should become far more harmonious Wisconsin and her colleagues have developed, called prejudice habit-breaking and the reliability and have. In comparison with a control group, participants later showed less implicit prejudice toward outgroups ( people who negative... Less implicit prejudice toward outgroups ( people who perceive negative bias can have massive repercussions on a persons emotional.... Survey the managers indicated that they had no racial preference task automatically thanks to role assignments harbor... Safe and inclusive, many companies have turned to unconscious bias theyve been to.
unconscious bias training materials pdf
Posted on Dec 1, 2022